Refund Policy

This Refund Policy applies to the one-off Pro licence for Email Designer Pro. It forms part of our Terms & Conditions.

Try before you buy

The Free plan lets you use the editor and export HTML at no cost, so you can see how Email Designer Pro works before spending anything. We encourage you to try it first.

14-day money-back guarantee

If you buy a Pro licence and it doesn't meet your needs, email us at support@nocodedoc.com within 14 days of purchase and we'll refund you in full. You don't need to give a reason, though we'd love your feedback so we can improve.

How to request a refund

1. Email support@nocodedoc.com from the address you used to buy.
2. Include your order or licence reference (from your purchase receipt).
3. We'll confirm and process the refund to your original payment method, usually within a few business days. How long it then takes to appear depends on your bank or card provider.

When a refund may not apply

We may decline a refund where there is clear evidence of abuse — for example, repeatedly buying and refunding, or requesting a refund well outside the guarantee period. This does not affect the consumer rights described below.

Your consumer rights

If you are a consumer in New Zealand, you have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 that we cannot exclude. For example, if the software has a fault that amounts to a failure of a consumer guarantee, you may be entitled to a remedy regardless of the 14-day window. Nothing in this policy limits those rights.

Questions

If you're unsure whether your situation qualifies, just ask — email support@nocodedoc.com and we'll help.

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See also our Terms & Conditions and Privacy Policy.